Privacy Policy

LAST UPDATED: January 2020

ACH Food Companies, Inc. together with its affiliates, agents and licensees (collectively “we,” “us,” or “our”), offers you access to its interactive online websites, applications and services. This Privacy Policy explains what information may be collected when you access this website (“Website”) or use any of our mobile or other applications (“Applications”), how we and others use this information, under what circumstances we may disclose the information to third parties, and the instances in which we may allow third parties to collect information directly.  Depending on your activities when using or accessing our Website or Applications (collectively, “Services”), you may from time-to-time be required to agree to additional terms and conditions. This Privacy Policy applies regardless of whether you use our Services via a computer, mobile device or other platform (collectively, your “Equipment”).

Please note that this policy does not apply to information that we collect about you offline including when you telephone us to sign up for our services.

1. QUICK LINKS

We collect, use, store or transfer various different kinds of information from you, about you or about your Equipment when you use our Services, including:

Some of the information we collect about you may be personal information that can be used to identify you including – for example, your name, email address, mailing address or delivery address. In some jurisdictions, certain unique identifiers like IP addresses and other usage or technical information may be considered personal information.  However, in no instance does personal information include data where your identity has been removed so that we can no longer identify you (anonymous data), which we may use for any purpose.  

3. HOW WE COLLECT YOUR INFORMATION

We collect information from you in different ways and from different places, including:

4. COOKIES AND AUTOMATIC DATA COLLECTION TECHNOLOGIES

We may use automatic data collection technologies when you visit our Website, App, view our advertisements, or use our Services. For example, we may use cookies to distinguish you from other users of the Services to help us deliver a better and more personalized service when you use our Services. It also allows us to improve our Services by enabling us to:

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. For more information, see Interest-Based Advertising.

The technologies we use for this automatic data collection may include, among others:

We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

5. HOW WE USE YOUR INFORMATION

We use your information to provide you with products, offer you services, communicate with you, deliver advertising and marketing, or to conduct other business operations, such as using information to improve and personalize your experiences. Examples of how we may use the information we collect include:


In any other way we may describe when you provide the information.

6. DISCLOSURE OF YOUR INFORMATION

We may share information that does not identify you without restriction. We may disclose personal information as follows:

We may also disclose personal information to others:


7. CHILDREN'S ONLINE PRIVACY

We do not direct our websites or services to minors, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through the Services. If we learn we have collected or received personal information from a child under 13 without appropriate consent, we will delete it. If you believe we might have any information from or about a child under 13 please contact us at ACHConsumerAffairs@tmpdirect.com.

8. INTERNET-BASED ADVERTISING

Our Services may integrate technology of third-party advertising networks (“Ad Networks”) that allows for the recognition of your Equipment and the collection of information about the browsing, searching and other activities of you or anyone else using your Equipment. This information is then used to send you advertisements for products and services that are more likely to be of interest to you. For more information on how this type of advertising works, go to www.aboutads.info

To enable interest-based advertising across your Equipment and software, we may also share data, such as technical identifiers derived from your registration information on our Services or our CRM system, with these Ad Networks. This allows them to link your Equipment, browser, etc. and to better identify you across different environments.  

If you do not wish to participate in interest-based advertising via Ad Networks, you may opt-out by visiting and following the instructions set forth at either: (1) the Digital Advertising Alliance’s website (www.aboutads.info); or (2) the Network Advertising Initiative’s website (www.networkadvertising.org/choices). A couple of important notes about these opt-out tool: (i) it includes all the advertising networks that we may work with, but also many that we do not work with; and (ii) it may rely on cookies to ensure that a given advertising network does not collect information about you (“Opt-out Cookies”) – an explanation of how Opt-out Cookies work can be found on www.aboutads.info.  Therefore, if you use different Equipment, change web browser or delete these Opt-out Cookies, you will need to perform the opt-out task again.

Finally, please note that certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for interest-based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Unfortunately, given how preference-based advertising works, DNT Notices may not effective in communicating your preferences.  For this and a variety of other reasons, with respect to our Services, we do not take any action based on browser based DNT Notices.  Rather, if you do not wish to participate in interest-based advertising activities, you should follow the simple opt-out process identified above.   

9. SOCIAL NETWORKS, THIRD-PARTY LINKS, AND FORUMS

Our Services may integrate social network plugins, include links to third-party websites or services, or provide you the opportunity to post content.  Please keep the following in mind:

10. YOUR RIGHTS AND CHOICES

Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information:

11. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional personal rights and choices with regard to your personal information.  See our California Privacy Notice for detailed information.

12. DATA SECURITY

The security of your information is very important to us. We use physical, electronic, and administrative safeguards designed to protect your information from loss, misuse and unauthorized access, use, alteration or disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

13. CHANGES TO OUR PRIVACY POLICY

We will post any changes we may make to our Privacy Policy on this page. If any change materially alters how we use or treat your personal information we will notify you by email to the primary email address specified in your account and/or through a notice posted on our Website or Application. The date the privacy policy was last revised is identified at the top of the page. Please check back frequently to see any updates or changes to our Privacy Policy.

14. CONTACT US

If you have any comments or questions about our privacy policy, or to exercise the specified rights above, you may contact us at:

ACH Food Companies, Inc.
Customer Service Department – Privacy Policy
One Parkview Plaza, 5th Floor
Oakbrook Terrace, IL 60181
ACHConsumerAffairs@tmpdirect.com

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Services.

15. SOLE STATEMENT

This Privacy Policy as posted in this Website or Application is the sole statement of our privacy practices with respect to this Website or Application. No summary, modification, restatement or other version of this Privacy Policy, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to this Website or Application.

 

Privacy Notice for California Residents

Effective Date: January 1, 2020

I. INTRODUCTION

This Privacy Notice for California Residents supplements the information contained in ACH Food Companies, Inc.’s (“ACH,” “we,” “us,” or “our”) general Privacy Policy for websites and applications (“Privacy Policy”) and describes our privacy practices with respect to individuals who reside in the State of California (“consumers” or “you”).  

This Privacy Notice does not apply to information we collect when:

We adopt this notice to comply with the California Consumer Privacy Act of 2018, as may be amended, replaced, or superseded as well as any implementing regulations (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this notice.  

This Privacy Notice does not disclose our practices with respect to B2B personal information.

II. INFORMATION WE COLLECT ABOUT CALIFORNIA CONSUMERS

See Section 2 of our Privacy Policy for the types of personal information we collect from you and Sections 4-6 and 8 of the Privacy Policy for why we collect this information.  For CCPA purposes, we collect the following categories of personal information: 

Category

Examples

Do we collect this information?

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, bank account number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information.

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

G. Geolocation data.

In some cases, we may collect your location to provide you location-related services

YES

H. Sensory data.

If you call our offices and leave a voicemail, audio information

YES

I.   Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person’s preferences, including taste preferences, color preferences, and purchasing preferences.

YES


III.  WE DO NOT SELL YOUR PERSONAL INFORMATION

We do not, and will not, sell personal information of consumers and have not sold any such personal information within the last twelve (12) months.

IV. NOTICE OF PERSONAL INFORMATION WE HAVE COLLECTED OR DISCLOSED IN PAST 12 MONTHS

For each of the categories of information we collected, as noted in Article II above, we shared this personal information with the following categories of third parties:


V. YOUR RIGHTS AND CHOICES

A. Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months. Note that our Privacy Policy and this Privacy Notice are intended to already provide you that information.  Even so, if you wish to exercise this right, see Exercising Access, Data Portability, and Deletion Rights below).

B. Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

C. Exercising Access, Data Portability, and Deletion Rights

  1. How to submit requests: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:


Note that we will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

  1. Response Timing and Format - We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing within forty-five (45) days of receiving your verifiable consumer request. We will deliver our written response by mail or electronically, at your option. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

VI. NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights.

VII. OTHER CALIFORNIA PRIVACY RIGHTS

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, we do not engage in this type of disclosure.

VII. WHO TO CONTACT FOR MORE INFORMATION?

For questions or concerns about our Privacy Policy, this Privacy Notice or our practices, you can contact us as provided in Section 14 of our Privacy Policy.